Return & Repair Policy

Warranty Repair:

The warranty period on Analytic Systems products ranges from 1 to 5 years, depending on the product and type of usage. If a product fails under warranty, obtain an RMA Number and return it to the factory following the instructions below. Once repaired, we will return it to you prepaid via the most economical means.

Flat Rate Repair Policy:

Eligibility and age of returned products are determined in this order:

1. Warranty card on file
2. Proof of purchase from an authorized Analytic Systems reseller
3. Product serial number date code

Repair Cost: Lesser of (Parts + Labor) or 50% of the current list price for the same or equivalent product.
Please note:
• Products over 10 years old will not be repaired due to obsolescence.
• Units unclaimed after 180 days from the date of repair will be considered abandoned and may be disposed of.

You must first obtain a Return Merchandise Authorization (RMA) Number for any repair, replacement, or refund.

RMA Number

No products may be returned for repair, replacement, or refund without first obtaining a Return Merchandise Authorization (RMA) Number. To obtain an RMA number, phone 1-604-946-9981 / 1-800-668-3884 or email Support@AnalyticSystems.com with the model number and serial number of the item to be returned, and include a brief statement of the reason for return.

Lead Times

The objective of the Service Department is to offer the quickest turnaround time. However, depending on the volume of repairs, the turnaround time may fluctuate. If the parts required are not on hand at the time the product is received, the turnaround time to complete the repair may fluctuate depending on the availability from the supplier.

PLEASE REFER TO THE RETURN & REPAIR GUIDELINES HERE FOR COMPLETE INSTRUCTIONS